At Evelyn Lens, we strive to deliver your products safely and on time. Please review our shipping terms below:

1. Order Processing

  • All confirmed orders are processed within 3 business days.

  • Orders placed on weekends or holidays will be processed the next business day.

  • Once your order has been processed and dispatched, you will receive a confirmation message/email.

2. Payment Method

  • We do not accept any electronic payment methods (credit/debit cards, UPI, online wallets, etc.).

  • All orders are payable via Cash on Delivery (COD) only.

  • Customers are responsible for ensuring the correct delivery address and being available to make payment at the time of delivery.

3. Shipping & Delivery Time

  • After processing, orders are typically delivered within 7–10 business days.

  • Delivery times may vary depending on your location, courier partner, or unforeseen delays.

  • Evelyn Lens is not responsible for delays caused by courier services, natural events, or circumstances beyond our control.

4. Shipping Charges

  • Shipping costs (if applicable) will be calculated and displayed at checkout.

  • Free shipping promotions may be offered from time to time.

5. Order Tracking

  • Tracking details (if available) will be shared once your order has been dispatched.

  • Customers can monitor their shipment status using the provided tracking number/link.

6. Failed Deliveries

  • If the courier is unable to deliver due to incorrect address, unavailability, or refusal to accept/pay, the order may be canceled.

  • Re-delivery requests may incur additional charges.

7. Contact Us

For shipping-related questions, please reach us at:
📧 [email protected]