At Evelyn Lens, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.

1. Returns

  • Products are eligible for return within 3 business days of delivery.

  • To be eligible, items must be:

    • Unused and in their original packaging.

    • Accompanied by a valid proof of purchase (invoice/receipt).

  • Returns requested after 3 business days will not be accepted.

  • Certain items (such as hygiene-sensitive goods, customized products, or clearance items) may not be returnable.

2. Return Process

  • To initiate a return, please contact us at [email protected] within 3 business days of receiving your order.

  • Once approved, we will provide you with return instructions and the return address.

  • Customers are responsible for securely packaging the item for return unless otherwise specified.

3. Refunds

  • After receiving and inspecting your returned product, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued only through online payment methods (such as bank transfer).

  • Refunds are generally processed within 24 hours of return approval.

4. Non-Returnable / Non-Refundable Items

  • Products that are damaged due to misuse, missing parts, or altered packaging are not eligible for return or refund.

  • Final-sale or clearance items may not qualify for return or refund.

5. Contact Us

For any questions or assistance with returns and refunds, please contact us at:

📧 [email protected]